PC & Mac

Small Business

Individual Services

Meet Raichel

Rescue Me! Individual Computer Repair & Help Retainer Services

Be Proactive and eliminate high emergency repair costs and total freak outs, with Rescue Me! computer support retainer services.

Hey you can have a lawyer on retainer, why not your own computer guru, well here is your chance. For $25 a month and a one time setup fee of $50 you just hired your personal I.T. guru for your technology needs.

You get quick support and let me answer all your tech questions, troubleshoot, fix, setup, data backup, virus removal etc…  All work will be done remote or on-site for an additional fee, if you live outside Alachua County there maybe an additional travel fee.

 This is how it works..

1-You pay one time set up fee $50 and your first month retainer $25 PER COMPUTER includes help with a tablet and cell phone

2-Then I will help you download and install the remote software. 

3- Once installed I will then configure, check for malware, remove junk apps, and tune-up your computer and make sure your all up to date and running fast, I also include a monthly computer health and virus monitoring which will alert me of any problems your computer is having which will help to prevent failure.

So how does the retainer work?

You pay monthly $25 and it accumulates for future tech support, which is based on a reasonable hourly subscription price of $50 an hour, for non subscribers the hourly rate is $75 . ( A lot of work can be done in an hour)

I will need to check out your system and see what is going on to give you a fair and accurate estimate, time is money and I don’t waste your time nor mine for money.. not worth it to me 🙂

Example 1: You have had the service for three months accumulated a credit of $75 and you just bought a new printer and need help installing it and getting it on your wifi network and all your devices connected to it.. Cool, that will take about an hour, and you have a credit of $75.00 so you pay nothing for me to install your printer and still have a credit left over to accumulate for future tech needs.

Example 2: You have a $75 credit for three months of payments and you have a computer virus, based on the severity may have to wipe the hard drive, do data backup and reinstall the Operating System and put all your files back.

Example 3: You need help in importing pictures, uploading them to your social media sites and your not sure how to use the scanner on your printer, you have your list of what you need help with. Great, love it, depending on your list it could take 30 mins to few hours of training

With your retainer plan you have six months of credit accrued, since you get a free total tune-up, optimization and malware check/removal every three months for free you have a credit of $150 basically 3 hours of tech support and you need help that will take 30 mins so you just used $25 of your $150 credit leaving $125 in credit or you need two hours worth of training then you have a remaining credit of $50 to use towards more tech support.

That can take hours based on the amount of data to back up and restore normally costs with the subscription $150 (3 hours) but you have a $75 credit which leaves a balance of $75 which can be paid through invoice.

You will get top notch quality service, fast, friendly, and thorough. Please review the confidentiality and privacy agreement, basically I keep my nose to my job and will never snoop, it is very unprofessional and I do not operate that way. 

Here is a breakdown of the Rescue Me! tech support and help can do for you.

Retainer Services for future computer repair needs
$50 Hour retainer pricing
$75 Hour NON retainer pricing
Free every three months complete computer Tune-up and Optimization
Quick reactive response
I am your IT chick, single point of contact for issue resolution, I will take care of the problem from beginning to end, just sit back and relax

COMPUTER TUNE-UP

Got to keep it running smooth so you don't throw it across the room. PC - MAC - Linux Remove unnecessary programs Clean up disk Defrag hard drive (non ssd) Update operating system and patches for all programs/apps Optimize startup Check for malware/viruses and remove those pesky critters

TRAINING

Need help with email, web browsing, social media.. no worries I am here to help you, I will show you how to do it yourself, or I can do it while you take notes..

ADD DEVICE TO EXISTING NETWORK

Got new equipment and dread installing, configuring and synching everything, don't worry, I can do it for you. Add printer - scanner - webcam - portable music player - digital camera - mobile phone - bluetooth device

DATA BACK-UP OR TRANSFER FILES

Set up your computer to back up to cloud or external hard drive Transfer your files to external drive or cloud

DATA RECOVERY

Data recovery can be tricky, I have some pretty nifty software but that doesn't always mean I can get the data back in perfect order, sometimes if it has been written over too many times the file can be corrupted and not readable. If you delete a file the best thing to do is leave the computer alone, do not shut it off or keep using it, call me right away to try to recover the file.

EMAIL SERVICES

Setup your email Troubleshoot email issues Other related email issues you may have

HARDWARE ISSUES

Troubleshoot hard drive - memory issues - upgrading - advice on buying new equipment and other related issues that pop up

INTERNET NETWORKING

Troubleshoot your wifi drops, slowness, web browsing, email and other internet apps

SECURITY PROTECTION AND SOFTWARE

Viruses - spyware - malware removal Set up your anti-virus software Set up encryption software Set up firewall software

SOFTWARE INSTALLATION

Bought a new printer, scanner, camera, etc.. I will install the software and configure it and get it up and running for your use.

TABLET AND MOBILE DEVICE SETUP AND SYNC

Apple iOs Android OS Windows Phone Windows, Android, Reader and Apple tablet setup and any other problems that come up with your mobile devices

USER ACCOUNT MANAGEMENT

Need to add or remove users to your computer or add parental controls, no problem, want to add your work email, VPN, it's covered. Help resetting your Microsoft and Apple password and then syncing all your technology with the new password

COMPUTER HEALTH MONITORING

Being proactive includes monitoring the health of your computer, is it running hot, are you running out of hard drive space, memory, malware, spyware is monitored 24/7. Besides keeping your computer up to date with all the latest patches and software. I will get an alert if your computer runs hot, out of space etc... so I can quickly react and fix the computer to get it back in shape

Subscribe

 

 

Small Business Computer Repair & Support Retainer Service

Just starting out, run a small business and can not figure out all this technology to get everything up and running and make sure it keeps running smoothly, no worries, your covered. 

The retainer service works same way as for the home user, the price is just $75 a month for up to 10 computers with a one time set up fee of $75.

What I can do for your business

Tech Support for your Office up to 10 computers

Support for Windows, Android and Apple Devices

Connected devices such as Printers, Scanners, External Drives etc...

Virus, Malware, Spyware removal

Support for Email and Standard Applications

Ongoing Proactive Monitoring

Health Check-ups and Critical Warning alerts before they impact your performance

Unlimited Tune-Ups, Patch Management and Updates

Back up your Files to Secure Cloud

Password Reset and User Management

Tablet, Printer, Cell Phone Setup and Troubleshooting

Data Recovery*

Network Setup*

WiFi set up and or computer to computer networking Server, router, and switch setup will have to be evaluated on the setup and equipment to give you a fair estimate.

Hardware and Software Upgrade and Installation

Monthly retainer is $75
Non subscriber hourly is $95
Accrue your credits for future tech support
Free complete computer tune-up, malware removal and optimization with every three months of payments
Onsite will have an additional fee
Outside Alachua County additional travel charge will apply.

Subscribe

Don’t want a subscription, want to pay per problem, no prob here is a breakdown of prices and services

Data backup & transfer

(Estimate will be given based on amount of data and time it will take)

Computer, Tablet, Cell Phone Setup

$75 per hour min one hour then billed in 15 min increments

Computer Tune-Up

$75 per hour min one hour then billed in 15 min increments

Data Recovery*

Data Recovery can start at 75.00 and up depending on the situation. I would have to evaluate and give an estimate. Fair warning that recovery is a 50/50 crap shoot. I can recover the data but if it has been written over so many times it may or may not be corrupted. If you do delete a file please do NOT shut down the computer, or keep using it, call me right away

Diagnosis and Troubleshooting

FREE

Email Setup and install software

$75 per hour min one hour then billed in 15 min increments

Home Network Setup & Troubleshooting

$75 per hour min one hour then billed in 15 min increments

Memory & Hardware installation onsite

$75 per hour min one hour then billed in 15 min increments If outside Alachua County there may be an additional travel charge

Operating install or reinstall

$75 per hour min one hour then billed in 15 min increments

Password Reset *

$75 per hour min one hour then billed in 15 min increments May have to be done onsite based on the Operating System and severity of the lockout and no additional admin accounts.

Virus and Spyware removal

$75 per hour (estimate will be given based on the severity of damage to the system) min one hour then billed in 15 min increments

Printer, Scanner setup

$75 per hour min one hour then billed in 15 min increments

Restore Media Creation

$75 per hour min one hour then billed in 15 min increments

Software Install

$75 per hour min one hour then billed in 15 min increments

Software Troubleshooting

$75 per hour min one hour then billed in 15 min increments includes working with the software company to solve the issue.

1-on-1 training

$75 per hour min one hour then billed in 15 min increments

Let's Connect

Why choose Me?

I get the job done! I am proactive and reactive and work quick, I don’t want to waste your time or money so I am pretty straight forward and honest.

My background stems from working in Hollywood as a make-up artist oh I loved the F/X make-up.. so fun, then I got into Graphic Design because my Dad was getting annoyed having to do everything I wanted on the computer for me since I didn’t know how to use a computer, so I taught myself Graphics and then I was like what about if the computer breaks then what, so I taught myself how to fix computers and then went to school and got my certifications, I am a Microsoft Computer System Administrator, but I did specialize in Security because I love Forensic science, so you see I use both sides of my brain, they do get confused sometimes… lol but I love it. I had a client that taught web design and told me I need to come to her class, so I did and learned web design and love it.

My friend from www.352foto.com said hey why don’t you learn to shoot a camera, so I learned how to shoot a camera with my shaky hands… lol Since I love sports so much I took the love of sports, photography, design and started creating Sport Montages, you can check them out at www.sportsartphotography.com. They make kick ass gifts, just saying….

So enough about me, I am really looking forward to meeting and working with you..

Raichel

PC & Mac

Rescue Me! Individual Computer Repair & Help Retainer Services

Be Proactive and eliminate high emergency repair costs and total freak outs, with Rescue Me! computer support retainer services.

Hey you can have a lawyer on retainer, why not your own computer guru, well here is your chance. For $25 a month and a one time setup fee of $50 you just hired your personal I.T. guru for your technology needs.

You get quick support and let me answer all your tech questions, troubleshoot, fix, setup, data backup, virus removal etc…  All work will be done remote or on-site for an additional fee, if you live outside Alachua County there maybe an additional travel fee.

 This is how it works..

1-You pay one time set up fee $50 and your first month retainer $25 PER COMPUTER includes help with a tablet and cell phone

2-Then I will help you download and install the remote software. 

3- Once installed I will then configure, check for malware, remove junk apps, and tune-up your computer and make sure your all up to date and running fast, I also include a monthly computer health and virus monitoring which will alert me of any problems your computer is having which will help to prevent failure.

So how does the retainer work?

You pay monthly $25 and it accumulates for future tech support, which is based on a reasonable hourly subscription price of $50 an hour, for non subscribers the hourly rate is $75 . ( A lot of work can be done in an hour)

I will need to check out your system and see what is going on to give you a fair and accurate estimate, time is money and I don’t waste your time nor mine for money.. not worth it to me 🙂

Example 1: You have had the service for three months accumulated a credit of $75 and you just bought a new printer and need help installing it and getting it on your wifi network and all your devices connected to it.. Cool, that will take about an hour, and you have a credit of $75.00 so you pay nothing for me to install your printer and still have a credit left over to accumulate for future tech needs.

Example 2: You have a $75 credit for three months of payments and you have a computer virus, based on the severity may have to wipe the hard drive, do data backup and reinstall the Operating System and put all your files back.

Example 3: You need help in importing pictures, uploading them to your social media sites and your not sure how to use the scanner on your printer, you have your list of what you need help with. Great, love it, depending on your list it could take 30 mins to few hours of training

With your retainer plan you have six months of credit accrued, since you get a free total tune-up, optimization and malware check/removal every three months for free you have a credit of $150 basically 3 hours of tech support and you need help that will take 30 mins so you just used $25 of your $150 credit leaving $125 in credit or you need two hours worth of training then you have a remaining credit of $50 to use towards more tech support.

That can take hours based on the amount of data to back up and restore normally costs with the subscription $150 (3 hours) but you have a $75 credit which leaves a balance of $75 which can be paid through invoice.

You will get top notch quality service, fast, friendly, and thorough. Please review the confidentiality and privacy agreement, basically I keep my nose to my job and will never snoop, it is very unprofessional and I do not operate that way. 

Here is a breakdown of the Rescue Me! tech support and help can do for you.

Retainer Services for future computer repair needs
$50 Hour retainer pricing
$75 Hour NON retainer pricing
Free every three months complete computer Tune-up and Optimization
Quick reactive response
I am your IT chick, single point of contact for issue resolution, I will take care of the problem from beginning to end, just sit back and relax

COMPUTER TUNE-UP

Got to keep it running smooth so you don't throw it across the room. PC - MAC - Linux Remove unnecessary programs Clean up disk Defrag hard drive (non ssd) Update operating system and patches for all programs/apps Optimize startup Check for malware/viruses and remove those pesky critters

TRAINING

Need help with email, web browsing, social media.. no worries I am here to help you, I will show you how to do it yourself, or I can do it while you take notes..

ADD DEVICE TO EXISTING NETWORK

Got new equipment and dread installing, configuring and synching everything, don't worry, I can do it for you. Add printer - scanner - webcam - portable music player - digital camera - mobile phone - bluetooth device

DATA BACK-UP OR TRANSFER FILES

Set up your computer to back up to cloud or external hard drive Transfer your files to external drive or cloud

DATA RECOVERY

Data recovery can be tricky, I have some pretty nifty software but that doesn't always mean I can get the data back in perfect order, sometimes if it has been written over too many times the file can be corrupted and not readable. If you delete a file the best thing to do is leave the computer alone, do not shut it off or keep using it, call me right away to try to recover the file.

EMAIL SERVICES

Setup your email Troubleshoot email issues Other related email issues you may have

HARDWARE ISSUES

Troubleshoot hard drive - memory issues - upgrading - advice on buying new equipment and other related issues that pop up

INTERNET NETWORKING

Troubleshoot your wifi drops, slowness, web browsing, email and other internet apps

SECURITY PROTECTION AND SOFTWARE

Viruses - spyware - malware removal Set up your anti-virus software Set up encryption software Set up firewall software

SOFTWARE INSTALLATION

Bought a new printer, scanner, camera, etc.. I will install the software and configure it and get it up and running for your use.

TABLET AND MOBILE DEVICE SETUP AND SYNC

Apple iOs Android OS Windows Phone Windows, Android, Reader and Apple tablet setup and any other problems that come up with your mobile devices

USER ACCOUNT MANAGEMENT

Need to add or remove users to your computer or add parental controls, no problem, want to add your work email, VPN, it's covered. Help resetting your Microsoft and Apple password and then syncing all your technology with the new password

COMPUTER HEALTH MONITORING

Being proactive includes monitoring the health of your computer, is it running hot, are you running out of hard drive space, memory, malware, spyware is monitored 24/7. Besides keeping your computer up to date with all the latest patches and software. I will get an alert if your computer runs hot, out of space etc... so I can quickly react and fix the computer to get it back in shape

Subscribe

 

 

Small Business

Small Business Computer Repair & Support Retainer Service

Just starting out, run a small business and can not figure out all this technology to get everything up and running and make sure it keeps running smoothly, no worries, your covered. 

The retainer service works same way as for the home user, the price is just $75 a month for up to 10 computers with a one time set up fee of $75.

What I can do for your business

Tech Support for your Office up to 10 computers

Support for Windows, Android and Apple Devices

Connected devices such as Printers, Scanners, External Drives etc...

Virus, Malware, Spyware removal

Support for Email and Standard Applications

Ongoing Proactive Monitoring

Health Check-ups and Critical Warning alerts before they impact your performance

Unlimited Tune-Ups, Patch Management and Updates

Back up your Files to Secure Cloud

Password Reset and User Management

Tablet, Printer, Cell Phone Setup and Troubleshooting

Data Recovery*

Network Setup*

WiFi set up and or computer to computer networking Server, router, and switch setup will have to be evaluated on the setup and equipment to give you a fair estimate.

Hardware and Software Upgrade and Installation

Monthly retainer is $75
Non subscriber hourly is $95
Accrue your credits for future tech support
Free complete computer tune-up, malware removal and optimization with every three months of payments
Onsite will have an additional fee
Outside Alachua County additional travel charge will apply.

Subscribe

Individual Services

Don’t want a subscription, want to pay per problem, no prob here is a breakdown of prices and services

Data backup & transfer

(Estimate will be given based on amount of data and time it will take)

Computer, Tablet, Cell Phone Setup

$75 per hour min one hour then billed in 15 min increments

Computer Tune-Up

$75 per hour min one hour then billed in 15 min increments

Data Recovery*

Data Recovery can start at 75.00 and up depending on the situation. I would have to evaluate and give an estimate. Fair warning that recovery is a 50/50 crap shoot. I can recover the data but if it has been written over so many times it may or may not be corrupted. If you do delete a file please do NOT shut down the computer, or keep using it, call me right away

Diagnosis and Troubleshooting

FREE

Email Setup and install software

$75 per hour min one hour then billed in 15 min increments

Home Network Setup & Troubleshooting

$75 per hour min one hour then billed in 15 min increments

Memory & Hardware installation onsite

$75 per hour min one hour then billed in 15 min increments If outside Alachua County there may be an additional travel charge

Operating install or reinstall

$75 per hour min one hour then billed in 15 min increments

Password Reset *

$75 per hour min one hour then billed in 15 min increments May have to be done onsite based on the Operating System and severity of the lockout and no additional admin accounts.

Virus and Spyware removal

$75 per hour (estimate will be given based on the severity of damage to the system) min one hour then billed in 15 min increments

Printer, Scanner setup

$75 per hour min one hour then billed in 15 min increments

Restore Media Creation

$75 per hour min one hour then billed in 15 min increments

Software Install

$75 per hour min one hour then billed in 15 min increments

Software Troubleshooting

$75 per hour min one hour then billed in 15 min increments includes working with the software company to solve the issue.

1-on-1 training

$75 per hour min one hour then billed in 15 min increments

Let's Connect

Meet Raichel

Why choose Me?

I get the job done! I am proactive and reactive and work quick, I don’t want to waste your time or money so I am pretty straight forward and honest.

My background stems from working in Hollywood as a make-up artist oh I loved the F/X make-up.. so fun, then I got into Graphic Design because my Dad was getting annoyed having to do everything I wanted on the computer for me since I didn’t know how to use a computer, so I taught myself Graphics and then I was like what about if the computer breaks then what, so I taught myself how to fix computers and then went to school and got my certifications, I am a Microsoft Computer System Administrator, but I did specialize in Security because I love Forensic science, so you see I use both sides of my brain, they do get confused sometimes… lol but I love it. I had a client that taught web design and told me I need to come to her class, so I did and learned web design and love it.

My friend from www.352foto.com said hey why don’t you learn to shoot a camera, so I learned how to shoot a camera with my shaky hands… lol Since I love sports so much I took the love of sports, photography, design and started creating Sport Montages, you can check them out at www.sportsartphotography.com. They make kick ass gifts, just saying….

So enough about me, I am really looking forward to meeting and working with you..

Raichel