Microsoft has interrupted its Windows 10 October 2018 Update, Version 1809 after it noticed a bug that deletes user's documents and photos.
- If you’ve manually uploaded the Update to your computer Microsoft commends that you contact the company directly at 1-800-MICROSOFT
- If you downloaded, but have not yet installed, Microsoft asks you to delete it and wait until it corrects the issues.
Microsoft is not sure how many Windows 10 users were affected by the problem. The exact circumstances causing data loss aren’t clear; the handful of reports on Microsoft’s forums and Reddit don’t have any obvious commonalities, and people report seeing only one affected system among many when upgraded. There will need to be some amount of investigation before a fix can be developed.
“We will provide an update when we resume rolling out the Windows 10 October 2018 Update to customers, “Microsoft said in a press release.
What you should do now: Back up your documents and photos before updating any operating system, ideally locally. Windows’ File History is a good local option on the PC, and there are other backup options out there. (ie: Back up to an external drive, or an account in the Cloud service.)